Shipping & Return Policy

Shipping Policy

US SHIPPING ONLY — FLAT RATE PRICING

All shipping includes tracking but does not include insurance. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for miss-delivery errors via carrier, or incorrect shipping info.

Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose. Please contact us directly to arrange for insurance to be added prior to placing your order. Insurance cannot be added once an order has been paid for.

Processing time is 1 to 2 business days regardless of shipping service for in stock items. We don't ship on Saturdays, Sundays, Holidays and most Friday's.

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control. If you choose not to buy insurance and your purchase is lost, stolen, miss-delivered or damaged by USPS, we cannot provide a refund.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT. WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED.

WE ARE ALSO NOT RESPONSIBLE FOR WEATHER RELATED DAMAGE OR DELAYS. ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL.

Please make sure your address is correct before placing your order; we will not be responsible for incorrect addresses. If your package is returned to us, you are responsible to contact us with the correct address and for paying the additional shipping costs.

SHIPPING FEES ARE NOT REFUNDABLE: We will not refund shipping fees for wrong address on your part or returned shipments. We will not refund shipping fees on returns initiated by the buyer.

Return Policy

Returns will be accepted up to 14 days after receipt of product. All items must be in brand new condition and packaging. Please include a copy of your packing slip or invoice in the return package. Send to: MatchPoint USA PO Box 479, Granite Falls, WA 98252. Buyer pays for return shipping. As long as the preceding requirements are met, a refund will be issued minus shipping costs.